Introduction
clever-aurora ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle hire services.
Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete a booking or enquiry form
- Create an account on our website
- Subscribe to our newsletter
- Contact us with enquiries
- Hire a vehicle from our fleet
This information may include:
- Full name and contact details
- Email address
- Postal address
- Driver's licence details
- Payment information
- Company name and business details (for corporate clients)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and manage your vehicle bookings
- Communicate with you about your reservations
- Provide customer support
- Send you updates and promotional materials (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraudulent activity
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (payment processors, IT support)
- Insurance providers when required for vehicle hire agreements
- Law enforcement agencies when required by law
- Professional advisors such as lawyers and accountants
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years in accordance with Australian tax and business record requirements.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
clever-aurora
Level 12, 180 George Street
Sydney NSW 2000
Australia
Email: [email protected]